privacy policy

Effective Date: 04/06/2026
Last Updated: 04/06/2026

This Privacy Policy explains how we collect, use, and protect the personal information of visitors to our farm, whether you purchase tickets, attend an event, or interact with us online.

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1. Information We Collect

We may collect the following types of information:

• Contact Information: name, email address, phone number.

• Ticketing & Purchase Information: billing/shipping address, payment details (processed securely by third-party payment providers), and number of tickets purchased.

• Visitor Experience Information: event attendance details (e.g., hayrides, seasonal attractions).

• Photos & Media: images or videos taken during events for promotional purposes.

• Technical Information: IP address, browser type, device details, and website usage through cookies.

• Communications: inquiries, feedback, or emails you send us.

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2. How We Use Your Information

We use your information to:

• Process ticket purchases and reservations.

• Communicate important updates (order confirmations, event information, weather closures).

• Provide customer service and support.

• Send promotional updates about upcoming events, products, or services (if you’ve opted in).

• Improve our farm operations and visitor experience.

• Ensure guest safety and comply with legal obligations.

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3. Sharing Your Information

We do not sell your personal information. We may share data with:

• Service Providers such as ticketing systems, payment processors, and email/SMS providers.

• Legal Authorities if required by law or necessary for farm safety and security.

• Business Transfers in the event of a merger, acquisition, or sale of farm assets.

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4. Photography & Media at the Farm

We may capture photos or videos at our attractions for promotional use on our website, social media, or other marketing materials. If you prefer not to be photographed, please notify a staff member.

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5. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

• Track ticket purchases.

• Improve site performance.

• Measure marketing effectiveness.

You may disable cookies in your browser settings, though some features may not function properly.

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6. Your Privacy Rights

Depending on your state, you may have certain rights under privacy laws (such as California’s CCPA/CPRA), including:

• The right to request details about what information we collect.

• The right to request deletion of your information.

• The right to opt out of marketing communications at any time.

To make a request, please contact us at [Insert Contact Email].

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7. Data Security

We use reasonable safeguards to protect your personal information. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute protection.

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8. Children’s Privacy

Our farm welcomes families, but we do not knowingly collect personal information directly from children under 13. Any purchases or communications should be made by a parent or guardian.

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9. Data Retention

We retain your personal information only as long as needed to provide services (such as ticketing and communication) or as required by law.

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10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

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11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: 845-344-0330
Email: store@dogwoodacres.farm